FAQs

PURCHASING THE LIBRARY

Payment methods accepted? We accept all major credit cards, paypal, and Amazon payments.

What sales tax is applied? Sales tax is automatically computed by our system based on the state to which the item is being sent.

Do you gift wrap? Yes, for an extra charge of 10.25 for one box, $17 for two.  With the gift wrap option, we wrap it in glossy, high-quality wrapping paper with an orange grosgrain ribbon.  We also include a handwritten, personalized gift enclosure.  

Do you have gift enclosures?  For no extra charge, we can include a gift enclosure on the packing slip.

SHIPPING

Shipping costs?: Within the continental United States shipping will be ground shipping, unless otherwise noted. Shipping will be based on flat fee of $7.95 to individual consumers.  Shipping is free for consumer purchases over $100.  Shipping to Alaska, Hawaii, and overseas will be at cost. 

When will my order be shipped? In general, orders are shipped from our warehouse within 1-2 business days of the order.

How long will it take my box to arrive? UPS ground estimates 1-5 days for most shipments. For more specific information, you can input your information into this UPS transit calculator.

Can I ship to multiple addresses? Sadly, at the moment, if you want to ship to multiple addresses you'll have to place multiple orders.

RETURNS & REPLACEMENT

Return policy? We want you to be thrilled with your Savor purchase. Therefore, unused, resaleable items in their original packaging may be returned within 30 days of purchase for a full refund. Refunds will be made in the original form of payment. Please contact us at returns@savor.us for a return authorization code and mailing label. Note that the original shipping and handling charges cannot be refunded, and the return shipping price will be deducted from the amount refunded.   We will also have a restocking fee of $5 per item.

Replacements? For extra folders, please contact us at customerservice@savor.us, and we can send you more for a fee.

Cancellations? We know sometimes the send button gets pushed a little too quickly. If we haven’t begun processing your order, we are happy to cancel it, crediting the original form of payment made.

THE LIBRARY USE & CARE

How do I remove the books from the book cloth sleeve?  1.  Place your middle fingers on the inside the handy cut out half moons on each side of the book cloth case.  2.  Put your thumbs at the top of the crescents on the case.  3.  Pull out both books a bit your middle fingers while pushing the case away with your thumbs. 4.  Then just pull out the box you need.  

How do I clean The Library?   Remove surface stains, dust, and dirt by brushing cover with soft brush and/or cloth. Dry cleaning sponges made of vulcanized rubber and absorbene putty may also be used. Interior: Use a document cleaning pad to gently wipe away dirt and dust